Warmth may be felt even on ordinary days and the light of responsibility still shines brilliantly through dedication. Now, I will share with you the moments of Fuhai’s perseverance, endeavor, dedication, and inspiration on various occasions. Let’s begin with a story at Fuhai in 2026.
On the morning of January 7, 2026, employees at Fuhai Energy’s Jiangsu Derun fuel and gas station were busy with their operations when a "special" visitor arrived unexpectedly at the station. He solemnly presented an embroidered bright red banner to Xiao Chen, an employee of Fuhai, to express his heartfelt gratitude for the timely rescue of his life at the previous night. It dawned suddenly on other workfellows of Xiao Chen who were not on duty at the time that, something unusual must have happened at that night. All this should date back to the night when a loud bang sounded.
At 18:00 on January 5, it got dark early in winter when Xiao Chen was attentively refueling for a customer at the station. Everything seemed orderly as usual. Suddenly, Xiao Chen heard a dull and impactful "bang!" echoed through the air. He found surprisingly that, a truck fully loaded with cardboard boxes was losing balance and has overturned when it entered the station, scattering the cardboard everywhere with a screaking sound of the vehicle rubbing against the ground. To respond rapidly during his operation, Xiao Chen instinctively held tightly the fuel nozzle and stopped his refueling immediately after a few seconds. She removed the nozzle promptly and placed it back securely to help the customer tighten the fuel tank cap. Having confirmed it was safe in the surrounding area, she rushed immediately towards the spot of the accident.
▲The Truck Rolled Over
Near at the overturned vehicle, Xiao Chen leaned close to the deformed driver’s window and yelled out, "Sir, are you OK? Can you hear me? Are you seriously injured?" After a moment, a response came from inside the truck. "I can hear you. I’m fine physically, and my head was not struck either. I was just trapped in the seat and I can’t move my body." It was the voice of the truck driver, Mr. Liu.
"Sir, keep calm, take deep breaths and try not to move. I’ll find a way to get you out!" Xiao Chen reassured Mr. Liu in a steady voice while quickly assessing the situation inside and outside the truck. She noticed that Mr. Liu was pinned on the driver’s side, unable to reach the door handle on the opposite side or free himself on his own. Having confirmed quickly that Mr. Liu was conscious without any physical danger, and the scene was under control, Xiao Chen acted without any delay. She climbed resolutely onto the upward side of the truck, steadied her position, and forcefully pulled open the door. Leaning into the cabin, she firmly grasped Mr. Liu’s arm. "Follow my lead and move slowly, sir. Move your upper body and arms first, and then your legs. I’ll pull you up!" With Xiao Chen’s assistance, Mr. Liu gradually shifted his body, inching upward until he finally managed to free himself with the full assistance of Xiao Chen. Having got out of the truck, Mr. Liu still felt he cannot stand steadily. Xiao Chen went forward to help him, carefully to evade the broken glasses and scattered cardboard all the way on the ground, and helped him to the business room to have a rest. Xiao Ke, Xiao Chen’s workfellow who had noticed the emergency, also fetched some iodine and swabs to disinfect the scrapes on Mr. Liu’s body.
However, having recovered after a short rest, Mr. Liu was anxious to find a forklift to re-position the overturned truck at its normal place. To address his concern, Xiao Chen replied, "I have a friend who owns a forklift. Let me contact him for you!" And then she immediately made a call to his friend, clearly explaining what has happened at the site. It did not take long for the forklift to arrive and both Xiao Chen and Xiao Ke moved actively forward to assist in the operation of the forklift. Finally, the truck was positioned normally, and the scattered cargo was re-arranged in good order.
Mr. Liu was deeply moved to nearly shed tears by the whole sight. He repeatedly thanked Xiao Chen and Xiao Ke for their help. Gently tapping the securely tied cardboard, Xiao Chen smiled and reminded him, "It's what we should do. For any subsequent loadings, just make sure to loop the ropes more rounds and tie them tightly. Remember operational safety is more important than anything else."
▲Mr. Liu Presented an Embroidered Bright Red Banner to Express his Gratitude
The heartfelt reminders and warnings represent the goodwill and sense of responsibility of Fuhai staff, which extends along the paths of all passing vehicles starting from small stations operated by Fuhai, which may be found in every corner of cities and countryside. The countless "Xiao Chens," working at various positions for Fuhai are serving warmly our customers in a likewise and low-key manner.
